Customer Retention
How to Apply a Human-Centric Approach to Social Media and Customer Service
Technology is advancing at a relentless pace. And this rapid pace of advancement is changing the way we do business. Social media, for example, has evolved from platforms for keeping in touch with friends to powerful marketing tools. This development has forced businesses to adapt and learn new approaches to communicating with their customers. Customer…
Read MoreHow to Calculate and Optimize Customer Lifetime Value [INFOGRAPHIC]
All businesses need to know how much profit is generated from purchases. The most important and fundamental financial goal of any company is for revenue to exceed outlays, or expenses. This annual goal stands whether you’re a founder running a startup or the CFO of a national behemoth corporation. So, how can you predict the…
Read MorePersonalizing the eCommerce Shopping Experience for More Sales
We see it all the time… eCommerce website owners try to appeal to every single site visitor that lands on their pages. They attempt to get visitors to subscribe to a newsletter, engage with written content, or make a purchase. To the uninitiated, their decision to maximize traffic — any traffic — at all costs…
Read MoreHow Product Bundling Can Boost Your E-Commerce Sales
Have you ever upgraded to a large popcorn or drink at the movies, merely because the helpful clerk pointed out that it’s “only 25 cents more?” Have you ever grabbed the shampoo and conditioner combo that was cellophane-wrapped together, because it was simpler than sorting through all the options on the shelf? Maybe you…
Read MoreHow Customers Tell You What Content To Generate [Infographic]
When it comes to marketing, many professionals can easily recite the keywords and phrases that they think are influencing today’s customers. They know their lingo and they know how to talk about their business. But how much does your marketing department—or you, for that matter—really know about your customers, particularly when it comes to the…
Read MoreWhy You Should Encourage Customer Reviews, And How To Do It
Think about the last item you purchased a product or service. Then consider why you chose that specific option. Nine times out of ten, you were influenced by the review or advisement of someone who had experience with the product. According to study conducted by TrustRadius, 76 percent of respondents who were in an active…
Read MoreEmail Marketing Tricks for Today, Tomorrow, and Beyond
Email is one of the oldest tools in the digital marketing toolbox. Regardless of that fact, it is still one of the most effective. According to a 2017 email tracking study from the Direct Marketing Association, email offers up to 30 times return on investment (ROI) on average. How does this old-school tool continue to…
Read More10 Things You Should Never Share on Social Media
With social media, the personal is the professional. If you rely on your online presence as a means to earn money in any capacity, what you say and share on social media matters. The fact that you might be using a personal account vs. a business account matters not. Rest assured that clients (and potential…
Read MoreUnderstanding Fake Reviews and Their Repercussions on the Market
During the last couple of years, the popularity and impact of online reviews have grown considerably. This is quite understandable, given the fact that 68% of millennials trust online reviews more than they trust traditional television advertisements. However, this great increase in popularity has encouraged multiple business owners to purchase fake positive reviews. In the…
Read MoreHow to Build Customer Loyalty Via Digital Outreach
The battle for the customers continues as the competition among brands heats up. Social media and email play an important role in this area, because they allow companies to get closer to the customers, thus increasing the digital outreach. When it comes to advertising a new product or service, brands want to reach as many…
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