Tag Archives: website

3 Keys to Balancing User Experience and SEO

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I cover a variety of SEO topics on Return On Now, but it is often important to take a step back and consider the full realm of online marketing.

While SEO is most important for presenting your best game face to the search engines, it is not the only variable at play. You also have to keep a close eye on usability.

Usability: What is It?

Usability is a very intuitive concept. Essentially, it answers the question of how easy it is for the average web user to navigate around the website?

Usability includes:

  1. How easy or difficult it is to learn what the site is about on first entry
  2. How quickly it is to navigate to the most relevant content on the site (faster nav and fewer clicks is the goal)
  3. Whether buttons, navigation, and other interactive objects are placed where most users will be able to find them without undue frustration

Well managed usability provides the best possible experience for the readers. This is what we refer to a User Experience (UX).

Balancing User Experience with Search Engine Optimization

There are some common misconceptions about this topic among marketing types. The worst one is that you cannot balance UX and SEO without one of the two (or both) suffering in some way. This is simply not true.

The objective of building a site for both readers / users as well as the search engines is both reasonable and achievable. Sure, you may have to make some tradeoffs in how you architect your site or structure your content to accommodate both needs. But the key point is that minor tradeoffs between the two can result in major gains in user satisfaction, without causing undue negative impact to traffic volumes.

Here are the 3 keys to balancing SEO and UX:

  1. Design your site layout, templates, and architecture for the REAL users. If the site provides a stellar user experience, traffic will come back and grow over time via word of mouth, sharing, and other means. It will also grow via SEO, as one of the factors in Google’s algorithm measures the overall usability of the site.
  2. Structure the content – the title, headers, body content, and image alt-tags – in the best way possible for the search engines. I’m not saying to write a bunch of keyword-stuffed gobblety-goop either. Write to communicate clearly to the average reader, but also be sure you are speaking in the language that people use to search.
  3. Craft your overall site content strategy to provide high value, regularly updated material. Particularly with a newfound focus on timing via the Google Fresh update (October, 2011), you cannot build a site and never touch it again. If you want to move up in the rankings, you need to offer relevant, timely, and shareable materials. Did I mention that you need to write for the readers and not the search engines?

Summary

You may hear from various sources that it is difficult or even impossible to balance SEO and user experience / usability. Those sources are simply misinformed. If you follow the guidelines above, you should be able to deliver on both goals.

Have you found it challenging to balance the two? Let me know what your biggest frustrations are below and I’ll see if I can help.

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Website Traffic – The Power of Buzz

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We talk about search engine optimization (SEO) quite a bit on here, but SEO is (obviously) not the only way to drive web traffic.

You could also invest in various paid placements such as PPC, display, or sponsored white papers to drive targeted traffic back to your website. Many old school marketers immediately turn to these tactics, and the can certainly be used effectively if managed properly.

There’s something even bigger at your disposal.

The Buzz

None of the pay-for-play methods can compare to the potential scale of widespread buzz about your company. It is the pinnacle of word-of-mouth, albeit with wider, louder, and deeper reach. Whether fleeting or lasting, buzz can really make magical things happen for your business.

Great, So What Can We Do To Generate Buzz?

The best way to generate positive buzz is to be outstanding. Not average or good enough, but beyond expectations. Offer products or services that really wow your audience, that deliver on the vision of Guy Kawasaki’s Enchantment. Look at what Apple has done and imagine the possibilities.

Of course, not every company can have an image like Apple. Fortunately, there are a few things you can do to attract positive attention to just about any business.

Public Relations (PR)

PR is available to anyone, individuals, businesses, non-profits, special interest groups, performance artists…you name an industry or profession, and there is a benefit within reach. This can be as simple as getting to know the local business page editor, or as sophisticated as you are comfortable taking your program.

As a powerful awareness vehicle, PR has a positive impact on organic as well as direct traffic to your site.

Social Media

Low on budget but have a lot to say? Passionate about, or possibly a budding thought leader, in your field? Start a blog. Take a few moments to learn about content marketing,

and how you can spread the word via social media. You will meet some amazing people if you jump in with an open mind and a good idea of what you are trying to accomplish.

Charitable Donations

Philanthropy is always a good way to show your commitment to the local community or bigger causes. Donations in the form of money, relief for emergency victims, or even assistance putting on a charity event are all equal in value. And it helps those in need, which is a tremendous side benefit on a personal level.

Publicity Stunts

I have seen some outrageous but madly successful publicity stunts over the years.

Horace Albright enjoying a "bear dinner&q...

Publicity Stunt Gone Bad (Image via Wikipedia)

When they work well, they can leave a lasting memory / impression. But be careful here, because a publicity stunt has been known to backfire for rather unexpected reasons.

As a sub set of publicity stunts, viral video or other materials is also a great “digital publicity stunt” that you can test in a controlled fashion. Just make the video good and cutting edge, and the audience could respond with raving approval.

What are some other creative ways you have used to drive traffic to your website?

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SEO: Why You Need A Content Strategy

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Search Engine Optimization is an ongoing need for any business that is serious about establishing and maintaining good positions on Google, Bing, Yahoo, etc. Many businesses depend on Google alone for more than 50% of their overall traffic.

Achieving that sort of success with SEO takes more than the basics (on-page, backlinks). It requires that your website take another step to plan out a site that is:

  1. Easy to navigate
  2. Structured with broad keywords at the higher levels, and more specific keywords deeper in the nav
  3. Generating quality new content on a regular and ongoing basis

While it is rather easy to dive in and start tweaking the on-page elements that are used by search engines (page title, meta description, H1 / H2 / H3, etc.), the opportunistic online marketing mind will ask the question, “Is this the right content in the first place?”.

Content Strategy Before On-Page

Before diving into the tactics, it makes the most sense to do a self-review of your business, cause, nonprofit, or whatever entity it is that drives you to generate quality content. Map out the categories (e.g. product lines or different audiences served) at the highest level and decide what keywords best match with those categories.

Then line up the most important topic areas in the next level beneath. These will also be keywords. Feel free to even build out more specific topics at the third level (we recommend only three levels for most types of site). Continue until you have a solid plan for what keyword-rich, highly relevant content you need.

From there, you can begin generating or reworking content to fit. As you generate the new material, take a couple of extra minutes to label the right keywords…highest level category, keyword for that level, any long-tail words that make sense….and insert those into the appropriate on-page locations. And be sure to pepper in some conversion pages to collect leads if it makes sense for your business.

Planning Ahead Works

There are multiple benefits to optimizing your website with this approach.

First, it gives you a chance to take a fresh look at your site from a macro perspective. It is so easy to get caught up in the daily minutiae, that we sometimes need to take a step back to evaluate where we are, how we got there, and where we want to be.

Second, the output will be very helpful at beginning your ascent up the rankings. By structuring your website in a way that the search engine crawlers will find logical, they will better be able to connect your website to the keywords you are targeting. The bonus is that, when you relaunch your website or launch a new website, Google will typically do a full crawl of the site quickly, assuming you have an XML sitemap file logged with them.

We Can Help

You can most likely manage the build out of a content strategy yourself. If not, SEO and Content Strategy are specialties of ours. If you need help, drop me a line at tommy (at) returnonnow (dot) com.

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Read more posts from Return On Now about Search Engine Optimization.

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Local Services Businesses: Why You MUST Have a Web Presence

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Much of the material I’ve covered on here to date has focused on higher level concepts such as social media, marketing, public relations, entrepreneurship, etc. However, in recent discussions with local services businesses (electricians, auto mechanics, etc.), I learned than many of them do not truly understand the power of the internet over old contact methods such as the Yellow Pages.

Now, for those of us who are comfortable with and well versed in the online world, this may seem like a surprise. If you work in a high tech hardware or software company, a Fortune 2000 enterprise, or any profession that relies on the exchange of data or information, your business simply cannot operate without an online presence. But for local services businesses, the most common sources of leads mentioned to me were the phone book, word of mouth, and local advertising.

So, if these businesses are seeing success with the old school, tried and true methods, why am I insisting they go online?

Forget the Past; This is About Tomorrow

Sometimes, a change happens and we simply need to be on top of it. That’s what is happening now.

20 years ago, you could do everything in print. Word of mouth was offline, typically in the form of verbal referrals from one customer to another prospect. There was no simple way to scale this process, and most certainly no way to push yourself to the forefront of the yellow pages, except for buying premium space in the print publication. In the end, everything was based on purchasing ad space, and then hoping you did good enough work for your customers to pass along the word.

Now, there is a wellspring of opportunity before us. Your website can be set up and left to gather leads on your behalf. Potential customers are out there searching for the services that you do…when they are already ready to buy and interested. And those searches are moving online at an alarming rate, as evidenced by the financial difficulties we are seeing with many of the providers of business phone books / yellow pages.

You have the opportunity to help them fix whatever problem they have that suits your skill set. All you need to do is find a way to get in front of them at this important time.

What Does a Web Presence Give You?

The vast majority of these types of searches have already moved online. But Google is getting smart and starting to parse out search results based on where you are or where you want to find a service provider. There are a variety of ways to get your business listed in the local search results, and there are proven methods to move yourself to the first page of the rankings. That is where nearly all of the leads go – to the vendors who show up on page one.

The trick is not just to launch a website blindly and hope it works. If you go about that incorrectly, very few people will find the site without you providing them the URL. Considering this is a way to generate new business, that’s clearly not how you want it to work.

What you need is a properly structured and built website, with everything optimized for the search engines to place you among the top results in your locale. You need to be included in the right online services and directories. Other websites must link to you, but only the right websites with relevant content to your topic area or profession. And you need a supporting marketing strategy to harvest the leads from the website, nurture them along until ready to hire you, and close the deal.

Summary

This is the first in a series of posts I will be authoring, all focused on the opportunity available today for local services businesses. In this series, I will dig into many of the topics that need to be addressed in detail to get this right. Bookmark Return On Now today (or sign up for the RSS or email list), and come back to follow along with the series as it plays out.

I am also available to help you implement the strategies I’m about to lay out for you. If you want to investigate working together, please contact me directly via email: tommy (at) returnonnow (dot) com.

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Page Load Speed: Why It Is Critical To Website Conversions and Profits

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Enjoy another fine guest post by Gary Walker of TopSide Media.

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Page Load Time: Don't Ignore This Important SEO Requirement

Page Load Time: Don't Ignore This Important SEO Requirement

Driving highly targeted traffic to your website is a critical step, but the landing page still has to convert that visitor to a lead or new customer. We recently helped one of our PPC clients whose online business was being adversely affected by slow page loading on their website. Their case could be useful to other business owners.

Web pages that load slowly can be tricky to find. Why? We’ll list just three of the many possible reasons.

For starters, if the slow load is being caused by images or large files, those may be stored in your computer but not in that of a new user to your site, your potential customer. If you have not cleaned your cache recently, you won’t have the same page load experience as a new user — yours will be faster, but deceptively so.

Next, if the problem is intermittent or browser specific, you simply might not run across it unless you or your webmaster test specifically for it.

Third, if you rely on data from PPC ad dashboards or web analytics, but focus on the wrong metric, slow page load problems may not be evident. For example, in search engine advertising, slow page load can “hide” behind normal impressions or click through rate in AdWords. Low bounce rate in your web analytics, which otherwise is a good indicator of user behavior on your website, also will not catch the problem. Why? if the user exits before the page fully loads, the analytics tracking code will not register the visit. However, the lack of results would certainly show up if you were measuring online conversions, incoming phone calls or click to contact or conversion rates in any manner.

In online advertising, if the page load speed problems are significant, they can cause your website to receive a low quality score from the ad provider. This, combined with the other inherent penalties of a slow web page, can trigger a downward spiral: higher click cost, lower page position or even low/no ad impressions. And, of course, low or no conversions.

If you have a webmaster watching your website, page load speed should be part of their normal monitoring. However, It never hurts for you to also know about page loads, and how fast your web pages load compared with those your competitors.

Goodbye Corporate Website – Hello Web Presence Management Framework?

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The following article was written by my colleague Julie Hunt, after we had quite a few conversations about the ongoing CMS / WEM evaluation project I’ve mentioned here previously. I really enjoyed the opportunity to exchange ideas with her, particularly given her vast understanding of the global B2B software market as a whole. this post is well worth sharing.

Prior to my syndication of the content here on Return On Now, it has appeared on Highly Competitive and CMS Wire, and it was received very well in both places. Please take some time to consider Julie’s thoughts.

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Recently a colleague was exploring options for improving the web marketing capabilities of the company that he works for. He started his efforts by looking at “traditional” Web Content Management (WCM) software, with an eye to Web Experience (Engagement) Management platforms. But since his company is itself a mid-market-sized company, he was very uncomfortable with the options – and not just because of cost and time to implement. As conversations with his company management evolved, my colleague realized that he was not satisfied with a WCM / WEM solution because it didn’t seem to be the right platform for their web marketing strategy and business goals.

These days, companies of all sizes have tired of the expense and complexity of many WCM / WEM solutions, and would dearly love agile alternatives. And, yes, there are lesser expensive options. But what may be the most important factor for a lot of companies, is a strong emphasis on the customer-focused web presence for the company. And this may mean that company web presence will show up on other websites, instead of on the corporate website — which leads to the notion of whether or not the “corporate website” is becoming obsolete for many types of companies.

Web marketing and customer relationship strategies are changing (and improving) – companies need new solutions and practices to manage the new world. More companies have come to understand that first they must build the web marketing / presence strategy that will accomplish their goals. Then they have to figure out how to achieve the goals of the marketing strategy, which will involve preferred practices and processes, as well as technology.  With web presence evolution, marketing strategies should include orchestration of web presence via other sites, and how to integrate with conversations and content from those external sites.

B2C or B2B – Which Organization Needs A Corporate Website?

Whether or not a company should have a corporate website can depend on many factors. For both B2C and B2B companies, content still matters and has to be located somewhere. The B2B company has the greater need for a corporate website, but must now evolve the corporate website to a social / customer hub. B2C sales and marketing goals might be less about content per se and much more about customer conversations and brand awareness that take place anywhere on the web. Jeremiah Owyang points out that the corporate website is less and less the most likely place to connect with customers.

B2C – Time to Get Rid of the Monolithic Corporate Website?

Is the corporate website obsolete? Most corporate websites do not work well for customers. The sites are designed from the corporate POV, with too much useless content that is hard to find anyway. Frequently corporate websites become money pits, requiring too many resources over time compared to the benefits received.

Particularly for B2C businesses, new thinking is that the corporate website might be completely unnecessary for customer interactions and brand promotion.  Going where the customers are, i.e. social sites, seems to be an effective way to better connect. Monitoring web presence and participating in conversations on other sites help companies reach out to current and new customers in ways that matter to these customers and can bring effective results to companies.

Current thinking is that social sites are taking sales endeavors to a new place since customers can now participate in spreading the word to potential customers through forums, communities, ratings, reviews. On the flip side, corporations have the responsibility of finding and responding to concerns, complaints, feedback, and requests posted on social sites, hopefully to resolve problems, to engage and attract customers through answers, and to learn from customer POVs.

B2B Companies Still Benefit from Corporate Websites, With Social Improvements

One approach to introducing more web presence into corporate websites is to add improved social capabilities that interact well with customers and potential buyers. This approach appeals to companies that want a measure of control over customer “conversations” and also makes sense if the company is using social capabilities as part of a customer relationship and support strategy. Content still matters for B2B websites – B2B are customers still looking for a lot of different kinds of content that they want to easily find on the corporate website.  However, many potential B2B customers are also influenced by interactions and content on external social sites – the savvy B2B company had better understand the importance of such sites.  Integration with and monitoring of social sites are key.

Hubspot – inbound marketing and social media advisors:

Your website may very well be the most powerful tool in your marketing kit. Not only is it the place prospects and clients go to learn more about you and your services, but it has a huge impact on their ultimate purchase decision.

The Hubspot post goes on to discuss a survey conducted by RainToday.com that looked at buyers of professional services and the amount of influence that corporate websites exerted on the purchase decision:

According to the survey, 74% of buyers report the service provider’s website holds at least “some influence” over their ultimate decision to buy services from the provider. This is 23 percentage points higher than in 2005 and represents a significant increase in the importance of websites.

B2B corporate websites need web management solutions not only for creating and maintaining more social and interactive experiences for customers visiting the site, but to monitor and participate in the conversations that take place on other sites. Other sorts of off-site social-related analytics need to take place, such as sentiment analysis. The results of monitoring and analytics must be used to fine-tune product and marketing strategies, and to help corporations better serve customers.

Jeremiah Owyang on the Future of Corporate Web Presence

Owyang throws out some compelling assertions: In the not-so-distant future, he states that there will be no “old school” corporate sites. There will only be sites assembled on the fly based on social data, a sort of dynamic personalization mashup of content and social engagement.

Today, I’m pleased to see that the thinking –and technology, has emerged, where we’re finding a variety of companies that are integrating social technologies right into the corporate website, bringing the trusted discussions closer to the corporate site.

Although the highest state of nirvana (seamless integration) doesn’t yet exist, we should expect there to be very little difference between social technologies and corporate websites as content will assemble on the fly.  I predict URLs won’t matter, as content will be dynamically assembled around the buyer and their context in a variety of devices.  Sure, that’s far out thinking now, but that’s why we have several other stage gates that companies must first go through.

Owyang continues on the new social web presence:

  1. Although it’s a new and experimental medium, brands should plan a roadmap.
  2. The future of web experiences will be based around people – not products.
  3. Take inventory of all corporate web assets and identify where they are in the framework.
  4. Next, identify the desired state, and then build a plan against it. Start small and slow, and be sure to have a strategy.
  5. Don’t arbitrarily jump into the social marketing space without measurable KPIs. Be deliberate in your actions.

Owyang’s thinking is important especially for vendors of WCM / WEM software solutions since he may be pointing the way to future web presence solutions (a future that is not that distant).

Should WCM / WEM Software be The Hub — or one of the components?

Some vendors of “traditional” web content management solutions have been transitioning their offerings to WEM platforms where managing and enhancing the web experience or engagement of the customer is the central purpose. The current WEM platforms focus mainly on customer and social capabilities existing in the corporate website, and are in very early stages of supporting integrations with external social sites.

Those supporting the notion that WCM/WEM Platforms should manage web presence and continuation of corporate websites include:

Brice Dunwoodie of CMSWire is What is Web Engagement Management:
It’s how you create and manage content, including primary web content, multi-device content, blogs, forums and wikis. Your WCM platform is also the hub of your social media integrations and increasingly the dashboard by which you view your brand’s conversational world.

Further expansion on the WEM platform from Barb Mosher, CMSWire: The 5 Pillars of Web Engagement Management

  1. Content Optimization: analytics, content and experience personalization, multi-variate testing, optimization and SEO.
  2. Multi-channel Management: delivering same message/experience to customers across devices and channels both online and offline – new mobile web
  3. Conversational Engagement:  corporate website-based communities, UGC, commenting, trackbacks, micro-blogging, social media integration, analytics, social media monitoring and sentiment analysis.
  4. Demand Generation: customer engagement/experience through targeted marketing – increasing the number and quality of relationships, through need recognition, relevancy enhancements and engagement triggers.
  5. Sales Automation: two-way CRM integration, social CRM; e-mail or other campaign integration with the content platform.

As described by CMSWire, WEM platforms would provide capabilities and monitoring of brand and customer conversations on corporate websites, as well as bi-directional communication extensions to external social sites.

On the other hand:

If the customer experience of a particular brand is taking place on external social sites, then there is now a distributed model for managing a brand’s web presence; the web experience/engagement for the customer is now remote from the corporate website.  So there is even more need for tools/solutions to monitor, listen, act, engage…for customer-focused purposes, as well as for corporate business goals (which should lean heavily towards the customer).

A WCM/WEM platform may not be the hub for the overall solution, but instead one of the components of a new management framework for all web presence (management of web content is still important but may not be tied to a specific website anymore).  But content is also integral to a lot of web marketing plans and strategies, and content is the meat of most social sites, whether it is a conversation thread, a video, a blog post, and so on. So look for WCM/WEM solutions themselves to continue to evolve as the means of managing and delivering any kind of content for sites anywhere on the web, through any channel.

Future Web Presence Management Solutions – What Could They Look Like?

A Web Presence Management Framework may be the best approach for monitoring and supporting a distributed web presence. With an emphasis on Management: the orchestration of all pertinent activities on social sites external to a corporate site. And the management of: marketing to / connecting with customers, monitoring and listening, responding, acting, analyzing, more acting. The Management Framework would be agile, timely, dynamic, flexible, open.

A starter list (high level) of potential capabilities and attributes for a Distributed Web Presence Management Framework:

  • Sophisticated, agile management / orchestration capabilities
  • Web presence “mashups”: dynamically creating personalized sites for each customer
  • An evolved WCM/WEM component: delivery to external sites, advanced support of corporate site if still in play, handling of relevant content/conversations published on external sites
  • Support / interoperability for content curation as well as content management
  • Management of all types of “conversations”: Auditing – Listening – Capturing – Integrating
  • Multiple kinds of analytics, including convergence with “traditional” data analytics
  • Dashboards for different internal roles
  • Agile, context-sensitive Search / recommendations-like technology to contextually filter content/search
  • Integration is big (lots of API support)
  • Orchestration and Integration with multiple kinds of “external solutions” that are in play for distributed web presence
  • Usability for business as well as tech teams
  • Workflow and automated processes for WCM, CRM, SCRM practices, other corporate systems
  • Company roles will also evolve:  we’ll see new marketing technology roles, product marketing and product management roles for “caretakers” of company web presence on external social sites, among the possibilities
  • Segmented customer advisory groups will also play much more interactive roles with management of distributed web presence
  • Eventual alignment with semantic web, link management – for reach throughout the web. Here is a current view of opening up content to anywhere on the web:

Forget the fancy names of “semantic web” or “linked data.” Associating structured data with your content assets lets you take advantage of Open Graph, Google RichSnippets, Yahoo Search Monkey, and a new generation of agents such as Siri. Disseminating your content with metadata through APIs enables developers to spread the seeds of your brand in a variety of mash-ups and apps. Sharing your data sets in collaborative venues such as Factual and Infochimps helps build relationships with the world of analytic power users, improve your data quality, and turn those dusty data silos into tools for advocating ideas and brands. (from Chief Marketing Technologist blog)

OK, WCM / WEM vendors of all sizes: should your current plans for your solution for corporate websites go forward unchanged, or should you start now to create a Management Framework for distributed web presence?

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Related Posts on Highly Competitive:

SMB / Mid-Market B2B Software vendors – Findability + web presence + social: attracting the “customer as buyer”

B2B Social CRM for Software Vendors and the Lifecycle of Customer Experience

Moving beyond WCM – Web Experience Management software solutions and markets

About the author: Julie Hunt is an accomplished market intelligence analyst, providing strategic market and competitive insights for the software industry. Her 20+ years as a software professional range from the very technical side  to customer-centric work in solutions consulting, sales and marketing.  Julie shares her takes on the software industry via her blog Highly Competitive and on Twitter: @juliebhunt For more information: Julie Hunt Consulting – Market & Competitive Intelligence Services