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Usability / UX

Website vs. Web Presence: Are You Doing Everything You Can to Reach Customers Online?

The following slide deck was my supporting material for a presentation to the Austin Online Marketing Club on November 27, 2012. It addresses the question of whether you should be managing a website, or a more comprehensive web presence. In the document, you will find a couple of case studies, a review of how the

Website vs. Web Presence: Are You Doing Everything You Can to Reach Customers Online? Read More »

What Went Wrong for Digg?

Please enjoy this guest post analyzing how Digg went from being tops in the social bookmarking race to where it stands today. By now, you have probably heard that Digg has had a rather unfortunate fall from grace. There was a time when it was a big and exciting tool that had everyone talking: The

What Went Wrong for Digg? Read More »

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