1. Engagement Scope
All services will be defined in a formal proposal or statement of work (SOW). Any additional work outside the agreed scope may require a new agreement or change order.
2. Fees and Payment
Payment terms will be outlined in the proposal. Unless otherwise agreed:
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Project-based work requires a down payment before services will begin. You have the option of paying 50% in advance and the balance upon completion, or the full balance in advance with a 2% discount for up-front payment.
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Retainer-based work is due on a monthly basis with net 30 payment terms, as is a'la carte hourly services.
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Ongoing campaigns like link-building are billed on the 1st of each month due upon receipt, and must be paid in full before we will begin the process. We will forward an invoice from our accounting package (Wave) and prefer you set it to autopay upon receipt to ensure a timely kickoff of monthly services.
3. Client Responsibilities
Clients agree to provide timely access to necessary platforms, data, and decision-makers to ensure efficient project delivery. Delays caused by lack of access or approvals may affect timelines.
4. Confidentiality
Both parties agree to keep all proprietary and confidential information private and not disclose such information to any third parties without written consent.
5. Intellectual Property
You retain ownership of all content and assets provided. Upon full payment, you also own all deliverables created under this agreement. We reserve the right to showcase non-confidential work for portfolio or promotional use unless otherwise requested and agreed to in advance.
6. Performance Disclaimer
While we apply best practices and data-driven strategy, SEO, AEO, GEO, and marketing, outcomes can vary due to changes in search engine algorithms, competition, and overall search behaviors. We cannot in good faith guarantee specific rankings, traffic levels, or ROI due to the nature of algorithm-based platforms and competition.
7. Termination
Project-based work should be completed as specified and mid-stream cancellations will make the full amount due immediately should the project be abandoned without cause.
For ongoing / retainer work, minimum commitments as specified in this proposal are enforceable unless we reach mutual agreement to terminate early. All other ongoing services move to month-to-month upon completion of minimum commitment, and termination requires a full calendar month of notice (i.e. to cancel on the last day of March, we need notice by the last day of February).
8. Limitation of Liability
Return On Now is not liable for indirect, incidental, or consequential damages, including loss of revenue or data, arising from the services provided. We follow industry and ethical best practices and will never engage in any black hat marketing practices that could put your website and business at risk.
