Website Traffic – The Power of Buzz

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We talk about search engine optimization (SEO) quite a bit on here, but SEO is (obviously) not the only way to drive web traffic.

You could also invest in various paid placements such as PPC, display, or sponsored white papers to drive targeted traffic back to your website. Many old school marketers immediately turn to these tactics, and the can certainly be used effectively if managed properly.

There’s something even bigger at your disposal.

The Buzz

None of the pay-for-play methods can compare to the potential scale of widespread buzz about your company. It is the pinnacle of word-of-mouth, albeit with wider, louder, and deeper reach. Whether fleeting or lasting, buzz can really make magical things happen for your business.

Great, So What Can We Do To Generate Buzz?

The best way to generate positive buzz is to be outstanding. Not average or good enough, but beyond expectations. Offer products or services that really wow your audience, that deliver on the vision of Guy Kawasaki’s Enchantment. Look at what Apple has done and imagine the possibilities.

Of course, not every company can have an image like Apple. Fortunately, there are a few things you can do to attract positive attention to just about any business.

Public Relations (PR)

PR is available to anyone, individuals, businesses, non-profits, special interest groups, performance artists…you name an industry or profession, and there is a benefit within reach. This can be as simple as getting to know the local business page editor, or as sophisticated as you are comfortable taking your program.

As a powerful awareness vehicle, PR has a positive impact on organic as well as direct traffic to your site.

Social Media

Low on budget but have a lot to say? Passionate about, or possibly a budding thought leader, in your field? Start a blog. Take a few moments to learn about content marketing,

and how you can spread the word via social media. You will meet some amazing people if you jump in with an open mind and a good idea of what you are trying to accomplish.

Charitable Donations

Philanthropy is always a good way to show your commitment to the local community or bigger causes. Donations in the form of money, relief for emergency victims, or even assistance putting on a charity event are all equal in value. And it helps those in need, which is a tremendous side benefit on a personal level.

Publicity Stunts

I have seen some outrageous but madly successful publicity stunts over the years.

Horace Albright enjoying a "bear dinner&q...

Publicity Stunt Gone Bad (Image via Wikipedia)

When they work well, they can leave a lasting memory / impression. But be careful here, because a publicity stunt has been known to backfire for rather unexpected reasons.

As a sub set of publicity stunts, viral video or other materials is also a great “digital publicity stunt” that you can test in a controlled fashion. Just make the video good and cutting edge, and the audience could respond with raving approval.

What are some other creative ways you have used to drive traffic to your website?

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Robots.txt: Understanding the Basics of Crawler Management

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Business owners today would be hard pressed to develop ongoing consistent business without depending on web leads and traffic. As part of your overall online marketing arsenal, it is crucial to have the right documents posted live on the web.

One of the most important files to post is robots.txt. Since search engines use “bots” (a.k.a. spiders, wanderers, or crawlers) to index websites and pages, Google has made available a feedback loop.

The feedback loop is essentially the ability to request that search engines stay away from certain pages or directories completely. This is done using the robots.txt file.

Take note that it is a suggestion, so it may or may not prevent crawling over time. There are many reasons why a page might still get crawled (e.g. spider following a backlink right to the page), so it is imperative that you hide any sensitive or proprietary data behind a login or other access layer as well.

Robots.txt: How to make it

This file is quite literally a plain text file that you can create in minutes using MS Notepad or a similar basic application. Simply open up Notepad, create a new file, and save as “robots.txt”. Voila! You have the file.

Robots.txt: Managing the content

So we have the file, but it contains no content just yet. Let’s look at what goes in there.

The robots.txt file is basically divided into several sections, one for each of of the robot crawlers’ User Agent names. You can direct a section at all crawlers or a specific one, so this can be as simple or as complex of an exercise as you feel comfortable taking on.

Each section begins with code designating what User Agent is targeted. Examples of this piece of code include:

User-agent: * (targets all spiders)
User-agent: Googlebot
User-agent: insert name of agent here

Beneath each User-agent designation, there will be one or more DISALLOW entries. How’s that for simple-to-learn logic? The syntax for this command looks like this:

Disallow: /    (tells the User-agent not to index any pages on the site)
Disallow: /name-of-microsite/
Disallow: /directory-not-to-index/

Disallow can be used as a negative by entering nothing after the colon. This is essentially an “Allow this crawler to index any and all pages on this website” command. There is only one practical reason that I’ve ever found to use this derivative – where you set a disallow for all user agents, but want to override it for only one agent. To keep it straightforward, come back to this one when you are much more comfortable with this topic later.

Robots.txt: Where to put it

This is a simple answer, but a very important one. Once you finish building your file, upload it right into the root directory of the website. If you place it anywhere else, search engine spiders will consider it to be merely a posted document and not a set of instructions to review prior to crawling.

Difference between robots.txt and the “robots” meta tag

Robots.txt and the robots meta tag are both effective ways to tell search engines not to crawl or index a specific page. I’ve heard many an SEO split hairs about whether there is any good reason to use one over the other.

While this is technically splitting hairs, keep in mind that the robots.txt file is massively more scalable than it’s meta tag cousin. Why? Because you can disallow access to an entire directory on your site with two lines of code. If that directory were to have, say, 18 pages in it, you would have to physically edit, save, and upload the new version of each page to the server individually for the same result.

More Information

I strongly recommend you take the time to learn how to manage this yourself. It is really not very difficult, and something you can keep in your back pocket for later when you really need it.

For those of you who don’t need to do this more than one time, I stumbled upon a robots.txt generator while researching a couple of items for this blog post. If you use it, let me know how it goes. I am sure there are multiple tools out there, and would rather only share the good ones.

In closing, the following is a nice chart from technyat.com that explains all this in an easy-to-understand comparison chart format. Enjoy!

Robots.txt: How it works
Image Source: Technyat.com

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Google Plus: What Is It Really All About?

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Most of you have likely found your way onto Google’s latest experiment in social media, Google Plus / Google+. I have been a member since the second week it was available for sign up, but have held off on making commentary here on Return On Now until I could better evaluate it.

Now that we have had several weeks to use and discuss Google+, it’s time to get in on the conversation.

First Impressions of Google+

The thing that immediately jumped out to me, like most of you, was the interesting implementation of circles rather than following in a one- or two-way fashion (a’la Twitter or Facebook). The ability to target postings to a specific circle is a great feature in concept, although it can be a bit cumbersome to use if you are very active on the site. Either way, it’s nice to have the flexibility.

The site comes with a built in +1 button on all posts, comments, and links. That’s great, especially now that Google has built the feature into their algorithm. Now, the +1 works a lot like the Facebook Like button for both liking and sharing. It’s a good thing they caught up on that one quickly.Google Plus / Google + Screen Shot

The Hangout feature looks interesting, but I haven’t used it much due to a lack of time to play around online. It’s probably cool for some purposes, perhaps virtual meet ups or even a round table, so I still need to find time to play with it.

The Photos tab is an interesting view the first time you view it, but not something I find myself ever drawn to click again. And they’ll have to beef up the games section quite a bit. It might be a unique way to play games, but selections are limited at this point in time, mostly titles you can get on an iPhone.

Overall, it’s interesting, but I still struggle to find the motivation to use it, even after several weeks.

Google Plus as a Social Tool

The biggest issue with Google+ is that it comes across more as a “social tool” than as a social network. Google is a analytical company who provides technical products / tools / services for a variety of purposes. Since they felt they had to “be social”, they have been dipping toes in the water for some time now (e.g. the failed Google Buzz experiment). So they built a tool that incorporates a lot of what you see and like on the leading social networks. And they tried to add additional structure to what has been a bit unstructured elsewhere.

I question whether Google understands what a community is. This is a vastly different animal than something like AdWords or Google Docs. Their communication has been sparse, which is a major issue for those who have been singled out by the Real Names Only rule. The kicker is that they simply group Google Plus with all their other services, and if they kick you off for using a fake name, they kick you off everything!

With so many of us drinking the “cloud” Kool-Aid, moving to Google Docs and Microsoft Office 365, this is a massive error on Google’s part. After all, if this is just a “project” as they have been calling it, why would our other services suffer if we are deemed unworthy for their community? This has not affected me since I always use my real name, but others have been burned badly in this fiasco. Sorry Google, but this is a perfect example of the word FAIL.

Google Plus for SEO and website traffic

I would be remiss without considering how Google+ might impact Search Engine Optimization. After all, we are talking about Google and their 90% market share in search.

One thing they are getting right is the +1 button. By making it easier to share on Google Plus from anywhere online, they get the outstanding effect that the Facebook Like button offers. Even more importantly, it gives the public a chance to voice positive votes for content, even with social sites linking as “nofollow“. This is a huge change, and one that should add a lot of value in social search.

In reality, I’m torn between whether Google Plus is truly an attempt at creating a social network or more about figuring out how to meld social data into search. I actually hope it is at least in part about the latter.

Regardless of their motivations, the market for social networks is already saturated. We have invested too much time in the frontrunners, and I am not seeing the social graph of the masses looking to move. Sure, the social media crowd has jumped on full speed ahead, but even among that group, opinions of Google+ range widely.

Final Thoughts

It will be interesting to see if Google figures it out, or if this becomes just another failed social experiment. Or perhaps it offers some unforeseen value for social search. Some of this could already be built into their search algorithm, and all the refinements we’ve seen over the past 6 months very well may represent them still trying to get it right.

What do you think? Is this a real attempt at being social, or a short term experiment to figure out how to meld social activity into SERPs?

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SEO: Google Sitelinks Enhancements

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In the ongoing evolution of search engine marketing, the game keeps getting more interesting. The latest development to catch my attention was today’s update of how sitelinks appear on Search Engine Results Pages (SERPs).

Sitelinks: What Are They?

For those of you unfamiliar with sitelinks, these are the list of links that appear just under the meta description on SERPs. Sitelinks point directly to various pages of your website and are meant to help searchers access the exact information they need as quickly as possible. Typical pages you will see included are Careers/Jobs, About Us, Contact Us, and product overview pages, among others.

Google’s New Sitelink Structure

In the past, sitelinks included much less detail. Back in 2008, sitelinks appeared as a simple of list of the pages that tend to be the most popular on a typical web site (see list above). Aside from simple routine layout changes, the first major update to sitelinks in a long time just happened today.

Here is a screenshot of the sitelinks that appear when I search for Anue Systems, the network monitoring switch vendor in Austin, TX.

New Google Sitelinks - Anue Systems Example
New Google Sitelinks – Anue Systems Example

As you can see, the new approach allots much more real estate to the sitelinks than before. Since sitelinks are for quickly routing searchers to the most relevant content, this enhancement is a great change for all involved.

First, by providing the links with more information displayed (meta description and URL path), SEO landing pages begin to permeate throughout the site. These days, the primary purpose of the home page is to say “Welcome, how can I most quickly route you to the content you desire?” If you have already adopted that approach, this helps you send them straight to it without having to pass through the home page first. Remember, the more clicks they have to make, the more likely they are to bounce right off the site onto the next task.

Second, this provides significant value-add for search engine optimization efforts. Meta description becomes even more important to earning clicks. Why? It is your chance to “pitch” why the reader should view the page.  If you include keywords as well as “what’s in it for me” in the meta description, the deep linking will serve you well for spreading the SEO “juice” out more across your website.

Managing Your Sitelinks

Of course, this feature is mostly automated, so you need to keep tabs on what is included in your sitelinks. I have read case studies about all sorts of unwanted pages showing up. In fact, one case study from 2009 showed a page with a vulgar page title (complete with the F-word) appearing right above the executive leadership link. I’d imagine someone on the web team found themselves sending out resumes in short order.

Regardless, particularly if you have user generated content on your website, Google offers a tool to demote a sitelink from the SERPs. Here is a quick excerpt on how to do it from the Webmaster Tools – Sitelinks page:

To demote a sitelink URL:

On the Webmaster Tools Home page, click the site you want.
Under Site configuration, click Sitelinks.
In the For this search result box, compete the URL for which you don’t want a specific sitelink URL to appear.
In the Demote this sitelink URL box, complete the URL of the sitelink you want to demote.

Once you’ve demoted or undemoted a sitelink, it can take some time for search results to reflect your changes.

You can demote up to 100 URLs, and demotions are effective for 90 days from your most recent visit to the Sitelinks page in Webmaster Tools.

What do you think about the new sitelink appearance? What will you do differently from an SEO perspective to take advantage of it?

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SEO: Best Blogs about Search Engine Optimization

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In my ongoing networking with various marketing colleagues, it has become apparent that the general level of understanding about SEO is rather low. Most marketing folks really do understand that SEO is important, so they have at least read up on the “why” and some basic on-page items you can do to optimize for search engines.

Now, with the rather massive changes that Google has rolled out with the initial Panda / Farmer update and more recent update to PageRank, the knowledge gap has expanded for most of us. Just this week I was chatting with a couple of SEO folks here in Austin, and they had completely missed when Google updated its PageRank formula not once, but twice in the past two months. [Read more about the PageRank update and other recent Google changes on WebProNews, one of our recommended blogs in the list below.]

The most common question I get is, “What are your favorite online resources for me to learn more about SEO?” Typically, I rattle off a couple of my favorites, but it is due time that I take a moment to share a more thorough list here on Return On Now.

The following list is meant to be a starting point. I did not take the time to rank them, as each of these blogs offers solid content that has proven useful to me in one area or another. And of course, I start with the SEO king of Google himself…

Top Blogs Covering Search Engine Optimization

  1. Matt Cutts: Gadgets, Google, and SEO
  2. The Daily SEO Blog (SEOmoz)
  3. SEO Blog (SEO Book)
  4. Search Engine Land
  5. Search Engine Watch: SEO Category
  6. Search Engine Journal: SEO Category
  7. Graywolf’s SEO Blog (by Michael Gray)
  8. Search Engine Roundtable
  9. Search Engine Guide
  10. TopRank Online Marketing Blog (Lee Odden)
  11. WebProNews
  12. SEOptimise
  13. SEO Scientist (possibly a best kept secret in the SEO industry)
  14. Search Engine Optimization Journal
  15. Website Magazine (tag=SEO)
  16. GoogleCache (SEO Research and Ramblings)
  17. Search Marketing Wisdom
  18. SEO 2.0 SEO Blog

There you have it, my list of the top resources I turn to when looking for industry news and analysis about search engine optimization.

What did I miss?

Please recommend any other great resources that I may have overlooked below in the comments. I’ll go back and update the post to add more if you come up with some solid finds that our readers would enjoy as well.

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SEO Content Strategy: The Importance of Personas

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There are many components of Search Engine Optimization (SEO), from keyword selection to technical optimization to the way you approach content as a whole. While it was once sufficient to simply stuff a bunch of keywords onto a page and show up well-ranked for those terms, those days are long gone.

Quality and Relevance Are Even More Important than Ever

The Panda / Farmer update introduced quality as a key metric, and it is measured through a rather complicated algorithm. This algorithm reviews the word count, the style, the grammatical correctness, and the type of website it is. Then, it factors in how it ranks sites that it deems “similar”, and assigns a ranking factor there as well. There are no “tricks” to get around this one. Just write good content with correct spelling and grammar, in natural language that a real reader would understand.

Relevance also influences this algorithm, albeit indirectly. Panda incorporates metrics that indicate how readers respond to the content (bounce rate, time on page/site, pageviews / visit, etc. – all readily available via Google Analytics or any leading commercial analytics package). This is a GREAT development for those of us who practice white hat SEO exclusively. Write for your audience, keep them engaged, include keywords that your readers will relate to, and the rankings will come over time.

How to Manage Relevance

The first requirement is clearly to understand  your space. Keep up with the latest trends, jargon, technologies, events, thought leaders, and social “buzz” to start. If you have been in the same industry for several years, you likely already have this covered.

The second, and most commonly overlooked, requirement is to develop good user personas. For those of you who are unfamiliar with the concept, here is my definition of the term as it relates to web content:

A persona is a fictional character that describes your target audience or a segment of your target audience, whichever is most practical for making rational splits in content, tone, and approach.

So basically, a persona is “Joe Customer” or “Jane Prospect”. It is outlined in prose format, often reading like a brief biography of the fictional person. Many companies go so far as to give the persona a name, age, job title, and even a photo. The idea is to get buy-in across your leadership team as to exactly who you are writing for. To know them, their story, what motivates them, what their hobbies are, whatever it is about them that you think you should message to.

Check out some sample personas on the following websites for reference:

Some marketing and IT  types (personas are also useful for Software Interface Design and Usability) are skeptical about this idea. They claim to already know their audience. Some call this a silly exercise. And really, it may not be necessary to document each individual persona…in one situation: where you already know the persona intimately, and you ( and ONLY you) will be involved in generating content for that audience. If you write content for a business with more than five employees, there is a place for user personas.

How to Apply Personas to Content

The first step to moving the needle with personas is to get buy in from the most important decision makers in your organization. We’ve seen far too many persona efforts scrapped mid-way because leadership was not included early enough. It is crucial that those decision makers start to really envision the fictional character to whom you will be messaging. Once you are all on the same page, you will get a lot less pushback later once you turn persona into messaging and finished content.

Next, review your customer lifecycle in more detail. Do you already have content for all the key pre-sales stages in the life cycle? Specifically, you should have:

  1. Thought leadership materials that educate (not pitch) the customer on important trending topics in your space? Complete with calls-to-action that drive them to your website for potential conversion
  2. More in-depth content about the technology, technique, service, or product type you sell, and even deeper content about your own products or services
  3. Very focused differentiation and validation materials, such as why you are best, case studies, third party reports, and testimonials
  4. A very clear path to purchasing once they are ready to do so

Now you are ready to take action. Look at each persona and start listing the types of materials they might like to see at each of these points in the life cycle. Look for where there are overlaps and differences, because overlaps are opportunities to write content once, and use it for multiple audiences. Then prioritize based on two factors:

  1. Relative importance to your business or cause for each persona
  2. Areas where you can provide relevant content to multiple personas with the same information or very similar content

Once you complete this exercise, you should have a reasonable start on the content plan to improve your analytics and relevance in tandem.

Summary

User personas are a key component of any content strategy that places relevance at the top of the priority list. With Google Panda now measuring relevance, you really have no choice but to pay attention to this topic. Take time now to be sure you know who your target audience is personally, and enjoy the SEO and increased traffic it will offer to you under the new ranking algorithm.

Have you ever been involved in user persona creation? What worked and didn’t work? Do you have any samples that would help our readers better understand this?

Please share your experiences, successes, failures, and samples in the comments section below!

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Google Search vs. Display – Pros and Cons

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This week, PPC expert Matt Kelly shares his guidance about when to use Google AdWords and when to focus on the content / display network.

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Search vs. Display: What Are They?

In Google Adwords, there are two primary “venues” on which you can display ads, the first being Google Search, the second being the Google Display Network (GDN).

Google Search and their search partners, such as search.aol.com, allow the display of text  ads along with organic results (unpaid) that are triggered by keywords. You type in a keyword or phrase, Google displays the most relevant ads.  When you click on the ad, the advertiser is charged based on an auction price and you are re-directed to the advertiser’s website.

GDN on the other hand are “contextually” targeted ads based on content, interests, or topics. Publishers of content use Google Adsense as the vehicle for displaying ads. In addition, Google uses your demographic data and interests to display ads you might be interested in.

You can view your Ad Preferences at: http://www.google.com/ads/preferences/

So if, for example, you are reading an article about Tiger Woods skipping the US Open and see an ad for the new Nike 20XI golf ball, the ad is there.  Nike recognizes that, if you are reading an article on golfchannel.com, you probably have an interest in Golf. So you might buy golf balls.

On the other hand, if you are reading an article on nytimes.com, you might see the same Nike 20XI Golf ball ad.  Most likely, this ad was displayed because your Ad Preferences indicate “Golf” as an interest.

How to Find a Good Site Where You Can Advertise

There are a variety of ways to find relevant/high quality sites to target.  Generally speaking, I look for them in this order:

  1. Search Google using the most valuable keywords I am trying to target.  I prefer using Google Search initially to find sites to advertise on, since those that show up on the first page are presumably more relevant. From the organic search results, I look at the websites on page one to see if they are running ads from either Google or Double Click. I also check the depth and content of the site for quality. If you see display ads on the site, check the link of the ad by either hovering over it, or look for the “Ads by Google” logo. (Hint: If you are a publisher, invest in SEO so we can find your site. [Double Hint from editorial team: Return On Now can help you])
  2. Next step is to use the Google Adplanner.  Adplanner allows me to more specifically target websites running Adsense based on audience parameters such as geography, language, demographics, online activity, and interests.  Adplanner also provides filtering based on Google Ranking method, inventory, category, ad specific, and domain suffix.
  3. I’ll use the “Placement Tool” in Adwords, even though the results are typically comparable to those found in Adplanner.
  4. I look at the sites referring traffic in Google Analytics to find sites that are sending some traffic, but would be good prospect for sending more.

From the research above, I will add sites as “Managed Placements,” in addition to a list of standard sites I always target such as mail.google.com, ehow.com, about.com. and nytimes.com

Managed placements are my highest value group of websites, as opposed to automatic placements, which are those that Google is determining as relevant and then displaying my ads accordingly.

Think of the difference between Automatic and Managed placements as if they were baseball teams.  Managed placements are the players on the team that have made it to a Major League Team. I hand picked them, and if they don’t play well, I kick them off them team. In the past, they have performed well and are of above average quality.

Automatic placements are those that are still in the farm system working extremely hard to perform well enough to make it to the Major League. Automatic placements, like a Baseball Scout,  are also always on the lookout for new sites to target or new players to add to the team.

Search Pros

  1. Simple to set up and manage

Search Cons

  1. It’s the first thing everyone thinks of when launching a paid search campaign, so the competition for a keyword may be high resulting in poor ROI / Return-on-Investment.
  2. In order to have an effective search campaign, a large amount of emphasis needs to be on targeting high Quality Score keywords
  3. It is available as “Cost-Per-Click” Pricing Only (also referred to as PPC / Pay-per-click pricing)
  4. Text ads are the only format allowed

Display Pros

  1. Lower Cost per click and conversion. On average the CPC is 30% less for display than search.
  2. Remarketing – This is the practice of displaying an ads on GDN  to someone that visited a particular page on your web site
  3. Measuring “view-through-conversion”, which is a metric of the number of conversions that happened within 30 days of someone seeing the ad
  4. Casts a much wider net (better reach) across content that is related to your keywords
  5. Pricing flexibility: Cost per Click or Cost per thousand (CPM pricing)
  6. Better targeting to content-rich and relevant sites
  7. More visually appealing ad options rather than just text
  8. Behavioral, demographic, and geographic targeting capabilities

Display Cons

  1. Getting your boss or client to understand why such a low Click Through Rate (CTR) is a good thing can be challenging
  2. Initial set up is more complicated that search
  3. Initial cost to set up is higher than search as you may incur a cost for advertisement design
  4. Less control can mean lower quality traffic if you are using automatic placement. Automatic placements require increased maintenance to exclude sites that are of poor quality (i.e. one page websites running Adsense on what is essentially nothing more than a doorway page)

So how do you sell this to your metrics-driven Boss or Client?

First, focus on what the key metrics are as follows:

  • Impressions:  Depending on a number of factors, including your overall budget and how much of it is allocated to display, you can see 10-20 times as many impressions as you can in search
  • Cost per click: As a general rule of thumb, your cost per click on display should be 30% less than Search
  • Cost per conversion:  The metric I personally manage to for display conversions is 20% less than search

Search Engine Marketing: PPC vs. GDN Metrics

If you are a newbie to display advertising, here is where to start:

  • Have five non-animated banner ads designed. The sizes I recommend are 300×250, 160×600, 200×200, 468×60, and 728×90. You should be able to get a decent graphics designer to design these ads for less than $400. The GDN ad specs are located at: http://adwords.google.com/support/aw/bin/static.py?hl=en&topic=28431&guide=28427&page=guide.cs
  • Create a separate campaign for “Managed Placements.” This will allow you to control the budget separately from search campaigns.
  • Limit that campaign to one of your ad groups so that you are testing a small group of keywords and phrases.
  • Allocate a small amount of your search budget to managed placements. I’d start with 10%.
  • Only use a handful of managed placements, i.e. less than ten. Make sure mail.google.com is on that list.
  • Cap your CPC at 30% less than your search CPC.

The biggest advantage of display versus search is it’s reach and the ability to give a product context through the use of images. As they say, “A picture is worth a thousand words”. So maybe a text ad is worth only one hundred words?

Think beyond just Search.

An SEO Experiment Gone Awry (Mea Culpa)

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Today I am writing the most difficult blog post I’ve ever authored. Why so difficult? Because something I did has made some people very unhappy. So here I will state my case and lay myself before the mercy of the jury. I do not know if it will help, but at least the information will be available for any and all to read.

For those of you who know me personally, you can attest to the fact that everything I do is on the “up and up”. I’ve been called honest to a fault on numerous occasions. I value my reputation like I value those I love and cherish. In the spirit of honesty and transparency, I present the following.

Google Panda and an SEO Experiment

Several months ago, I first learned that Google was working on a algorithm update that was meant to penalize low quality and duplicate content online (now known as “Panda“). Needless to say, I was intrigued. As an SEO and online marketing practitioner professionally, I had witnessed sites like eHow manage to leap to the top of the rankings for nearly any search term you might enter into Google. On the other hand, I had syndicated blog posts from friends and colleagues here on Return On Now… content that would now be considered “duplicate” by Google. I was worried my SEO would take a negative impact, so I kicked off an experiment to test just how hard the update would affect me.

Structuring the Experiment

To perform an SEO experiment, you need content. In this case, I needed duplicate content. But I wanted to see just how aggressively Panda would penalize it. So I decided to design two test sites, one with essentially all duplicate content, and another with a handful of original pages plus some duplicate content as well. Since this was to be a short term trial, I built two WordPress sites using freely available standard templates and found a plugin that let’s you create posts from RSS feeds. Bingo! My experiment was ready to go.

Then I started thinking about what topic areas might be rich with RSS feeds to run the experiment.

I had already purchased “supplymyhobby.com” for an etail business idea I kicked around in 2010, and it was sitting there unused, so I chose it for the first site. Obviously, hobby content is widely available on the web, so I decided to make it the “all duplicate” site.

I also selected a new domain focused on back pain, an ailment I’ve suffered from since a car accident in 1994. I figured, since I am in the demographic of who would want to read this sort of content, I could hack together several pages of original content to supplement the duplicate material. In this way, I could test whether Google Panda would “slap” a site harder based on how much of the content is duplicate.

On both sites, I wanted to be sure Google indexed them as real sites and not experiments, so I did add some more promotional content. One asked for what hobbies readers want to see on the site. The other had a few pages of product reviews for back relief remedies.

Populating the sites

I built both sites first, and then configured the autoposting plugin. At this point, I actually had second thoughts and nearly scrapped the whole idea, but I figured that this was a short-term trial. I could set it up, get the sites live, ensure they are indexed in Google, and then watch the traffic trends until a few weeks after the Panda rollout. Then I could draw conclusions, turn it off, and integrate the learnings into my ongoing SEO work. The key phrase here is “turn it off”, which is where it gets hairy.

Now, I understand the slippery slope of using content from other blogs, There have been many debates about what a copyright means online vs. in print, what rights authors have, and what attributions are required for copied/shared content. As you’ve seen here on RON many times, I frown heavily upon stealing content for personal gain or other financial reasons. I would never, ever steal someone else’s high quality content for the sole purpose of taking credit for it or making money in a shady fashion. This is an important point, and one I will come back to shortly.

To get the sites indexed in Google, I had to connect it to some RSS feeds. Since I needed to get the site live as fast as possible to build a little momentum pre-Panda, I hurried to connect some RSS feeds that were serving up quality on-topic content and turned the sites on. I also set the content autoposting plugin to append two things on each post, the official name of the source blog and a link to the original content. I figured, at least I’m establishing backlinks which wouldn’t have hurt the original sites in any way pre-Panda, and I’m being upfront about what sites actually created the content. I did this because I am no content thief, and I would never do such a thing otherwise.

In this process, I did overlook one important thing on the WP template – I didn’t change it at all. That was an outright mistake, because they came with verbiage claiming that all material on the site was copyrighted by the site itself. Shame on me for the oversight, because I knew full well that some or all of the content would be written by others on their own sites. It has been suggested that I should have simply asked for permission, and I can’t argue that point. In my haste to make the experiment happen, thinking no one would even notice, I did not do so. Again, shame on me.

Once the sites were live, I did not promote them aggressively. Upon launch, I did link to them from another website or two, ping Google directly, and bookmark a handful of pages and posts. Basically, just enough to get them indexed. My goal was not to build traffic, grow the sites, or create some sort of business. It was purely academic, and once indexed, only organic search traffic needed be measured to draw any conclusions.

Drawing Conclusions

Let’s keep this part short. What did I learn about Google Panda in this experiment?

  1. As we saw across a variety of sites, the penalty for duplicate content was swift and severe. Traffic essentially fell off a cliff back in February when it went live.
  2. There was a marked difference in negative impact between the two sites. The faucet was nearly turned off completely on the hobby site, while it merely took a downturn of >50% on the other site.

The second observation was especially enlightening, because it showed that Google weights its rankings according to amount of duplicate content, not an across-the-board slap for having any of it. This is exactly what I was hoping to see, because now I don’t have to worry about my organic traffic completely drying up on Return On Now.

Great, experiment over. Back to business….Not so fast buddy.

Finish What You Start

I made a crucial mistake at that time. I neglected to turn off the sites as planned.

I could spew a littany of excuses including adding a new client for my SEO business, rolling out a major new website for a local tech company, and having to deal with some personal stuff that distracted me elsewhere.

But bottom line: the sites lived on.

Earlier this week, a Google Alert came to my In-Box that really caught my attention. One of the bloggers whose content I used in the experiment (In Stitches) had seen SupplyMyHobby and was rightfully upset. I knew immediately that leaving up the site had backfired, and that I now had created a mess for myself. The old adage “finish what you started” came to mind, and I realized I had completely dropped the ball.

You see, In Stitches is a GREAT blog. They have a good quorum of regular participants on the blog, and the author (Pam MacKenzie) has built a wonderful online presence within the knitting community. I respect her work with the highest regard, which is part of the reason I used the content in the first place. I feel the same way about every one of the blogs that populated SMH during this experiment.

Immediate Remediation

This Google Alert pushed me to immediate action. After reading her scathing blog posts directly, seeing words such as “plagiarize” and “stealing”, I immediately opened my hosting FTP account and deleted the two sites completely. Of course, this was over 2 months too late, but I removed them from the web without delay and also deleted the Google Analytics accounts I used to track the experiment. I wanted no semblance of these websites to remain live online for any reason.

As I mentioned earlier, I am 100% dedicated to honesty, transparency, and taking responsibility for my own actions. The next step I took was to send an email directly to Pam with a full apology and an attempt to explain what I was doing. But you can only say so much in an email, which is why I am posting this live on my REAL blog for the whole world to see. Nothing to hide here.

Picking Up the Pieces

Ms. MacKenzie continues to think I am a scammer.

While I can understand why she might think so, I implore you to take this into account – if I were actually stealing content and taking credit for it, why in the world would I have attached it to a hosting account that lists my real name? Just search for me online and you’ll get a whole page of links to my various blogs and social media profiles. I bare myself to the world in full color, without editing or filtering. I am who you see online, in person, and in writing.

It’s known that scammers make up fake IDs, names, and contact information so that you can never actually trace their footprints. Do the math for yourself, and you’ll see that this is a severe misunderstanding that blew up in my face in the worst way possible.

I screwed up, and I apologize from the bottom of my heart to every one of the bloggers whose work I used in my experiment without asking for advanced permission. It was wrong, and I’m done fielding isolated SEO experiments altogether. It’s far too risky to touch again.

Lesson learned. I hope you can understand. Namaste.

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SEO: Why You Need A Content Strategy

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Search Engine Optimization is an ongoing need for any business that is serious about establishing and maintaining good positions on Google, Bing, Yahoo, etc. Many businesses depend on Google alone for more than 50% of their overall traffic.

Achieving that sort of success with SEO takes more than the basics (on-page, backlinks). It requires that your website take another step to plan out a site that is:

  1. Easy to navigate
  2. Structured with broad keywords at the higher levels, and more specific keywords deeper in the nav
  3. Generating quality new content on a regular and ongoing basis

While it is rather easy to dive in and start tweaking the on-page elements that are used by search engines (page title, meta description, H1 / H2 / H3, etc.), the opportunistic online marketing mind will ask the question, “Is this the right content in the first place?”.

Content Strategy Before On-Page

Before diving into the tactics, it makes the most sense to do a self-review of your business, cause, nonprofit, or whatever entity it is that drives you to generate quality content. Map out the categories (e.g. product lines or different audiences served) at the highest level and decide what keywords best match with those categories.

Then line up the most important topic areas in the next level beneath. These will also be keywords. Feel free to even build out more specific topics at the third level (we recommend only three levels for most types of site). Continue until you have a solid plan for what keyword-rich, highly relevant content you need.

From there, you can begin generating or reworking content to fit. As you generate the new material, take a couple of extra minutes to label the right keywords…highest level category, keyword for that level, any long-tail words that make sense….and insert those into the appropriate on-page locations. And be sure to pepper in some conversion pages to collect leads if it makes sense for your business.

Planning Ahead Works

There are multiple benefits to optimizing your website with this approach.

First, it gives you a chance to take a fresh look at your site from a macro perspective. It is so easy to get caught up in the daily minutiae, that we sometimes need to take a step back to evaluate where we are, how we got there, and where we want to be.

Second, the output will be very helpful at beginning your ascent up the rankings. By structuring your website in a way that the search engine crawlers will find logical, they will better be able to connect your website to the keywords you are targeting. The bonus is that, when you relaunch your website or launch a new website, Google will typically do a full crawl of the site quickly, assuming you have an XML sitemap file logged with them.

We Can Help

You can most likely manage the build out of a content strategy yourself. If not, SEO and Content Strategy are specialties of ours. If you need help, drop me a line at tommy (at) returnonnow (dot) com.

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Read more posts from Return On Now about Search Engine Optimization.

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Customer Intimacy: A Lesson In Worst Practices

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With all of the talk about social media, transparency, content relevance, and user-generated content, we most certainly have a grand vision in front of us. As marketers, we want to evolve with our customers, moving from a mindset of pushing our content out to large audiences to a mindset of collaboration and engagement.

What we truly want is the next iteration of Customer Intimacy, a term that originated over a decade ago, yet still applies well in today’s environment. The pinnacle of marketing and product success is to become not only a vendor, but a trusted partner. This can be delivered in a number of ways, from custom product delivery, to special support terms, to well-structured, data-driven marketing efforts that suggest the company truly cares about the customer.

To establish customer intimacy, we need to move past economies of scale and one-size-fits-all thinking. The qualities that matter most are flexibility, responsiveness, and engagement (sounds like social networking, doesn’t it?). And most of all, if you say you know me, you darn well better know me. Even if that’s just a mirage served up by advanced database marketing techniques.

Customer Intimacy: How to Do It Wrong

Earlier this week, I was sorting through a stack of junk mail when I came across an envelope from Domino’s Pizza. Even when sorting through junk, I take a moment to look at each piece for two reasons:

  1. To see if there are any deals of interest
  2. To review for any marketing takeaways or lessons I should take note of

Since I tend to eat more healthy, all-natural foods, I was not interested in whatever special coupon or deal the mailer included, but it caught my attention from a marketing perspective. Here is the mailer in question:

We Miss You Domino's Mailer

Okay, good start. I have in fact purchased Domino’s Pizza in the past. It’s just good database marketing to look at your customers to determine activity/inactivity over time, seasonal patterns, and other trends. It has been quite a while since we’ve ordered from them, so I naturally assumed they did their job and send a re-engagement plea.

Then I looked at how the envelope was addressed. See for yourself…

Addressed to Postal Customer

That’s right, they don’t even know my name (which I had to give to them when they took each and every order I’ve ever placed with them)! Even worse, I went ahead and opened the envelope to see if there were any other interesting gaffs, only to find a letter addressed to “Dear Domino’s Pizza Customer”.  Of course, they did explain that they noticed no activity on my part in 2011, but by the time I read that part, it was too late.

Small Errors, Big Impact

As you might guess, this mailer had exactly the opposite effect on me than they wanted. Should I get a craving for pizza, they’d be at the bottom of my wish list based on this campaign.

The lesson here is important – if you don’t have the data or the discipline to collect it, then don’t try to pretend you “know” me. Just send a generic message without all the hints that you did some analysis in it. If you can’t or won’t do it right, you simply can’t fake it. Not only will today’s consumers turn on you, but they could easily amplify their complaints online, perhaps via a blog or other outlet. Oh wait, that’s what I just did…

Got Any Examples Of Your Own?

I’d love to see any other amusing or simply awkward attempts at personalization and customer intimacy. If you have something good, share with us in the comments below!

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