Everyone out there is talking about social media, the new opportunities and risks it poses, and how to best use it. In response, your peers have begun an aggressive push to figure out what the various tools, sites, and techniques can offer their business. This is a great thing, one that I’ve been cheering on since the start.
In reality, we’ve only taken baby steps toward really getting this all figured out in both a personal and business context. With so much left to learn and so many different opinions about this fast-changing area, it’s easy to get carried away with the excitement of mastering some new tricks.
“Generate content. Generate more content. Be sure it’s relevant. The eyeballs will come!”
What about the “eyeballs”? Sure, relevant content written in a compelling manner will attract attention. That should make the information sources happy. Who is looking out for the consumers of the content?
Citizen Journalism: Fact Vs. Opinion
In case you are unfamiliar with the term, Citizen Journalism involves the “public” taking an active role in researching, analyzing, summarizing, and sharing new, information, data, gossip, multimedia, etc. that other members of the public would want to consume and/or discuss. If you think about all of the social media tools available to us — bookmarking, blogging, networking, content sharing — they are geared toward exactly that means.
This sort of empowerment of voice is truly a breakthrough that the Internet has been so kind as to provide us. But how would one know when something is “true” or “correct”? Sure, there are easy ways to do this based on public opinion, but then again, does popularity really prove anything, except the fact that a writer can get and hold your attention?
It is essential that you take a critical eye toward everything you read online. Even the stuff written by the “experts” or “thought leaders”. The following is a quick 6-question guide for completing a “stink test” on anything you read online.
Do I know and trust them already?
This is the no-brainer, and the premise behind Google Caffeine. If you know someone, their intelligence level, their credibility and trustworthiness, and their ability to assimilate information, why wouldn’t you put credence into their thoughts and opinions? If they are trustworthy and dependable, you know they won’t bend the truth just to make a point. And if you know them, you likely also know what their area of specialty is, which should significantly enhance your confidence in their writings on said topic.
Whether you are a fan of Caffeine (the search logic, not the stimulant) or not, it was built on a sound assumption that I anticipate will be proven useful. Don’t just search for me based on cryptic formulas and keywords; also filter those results for the colleagues and friends with whom I’ve already established a base level of credibility.
Was it recommended to me by someone I know and trust?
Extending out one more degree away from you (even Kevin Bacon would be proud), you don’t have to necessarily know someone personally to quickly establish credibility. When a trusted contact of mine makes a recommendation, I take it at face value. If you are like most of us, you likely do the same.
Think about Twitter for a moment. They’ve taken this concept and run with it. For example…Retweets, Lists, and even Follow Friday. Those traditions are all various methods of connecting people to each other (or to each other’s content) via recommendation. They are popular for a reason, and this is it.
Are they known as a reliable source?
This is where reputation comes into play. The first two tests are the most obvious and easiest to answer. For anyone who doesn’t make it through those filters, it makes sense to then consider public opinion. Are they a well-respected thought leader, a’la Chris Brogan (Social Media), Erin Jacobs (IT and Information Security), or Seth Godin (Marketing Strategies)? Do many of their peers seem to link to them?
It is important to consider whether someone is popular because they are already in established media, or whether they were popular on their own right before going in print or on the radio/television. All the three examples above established strong personal identities on their own merit. That’s what you need to look for.
What else have they written or said?
Perhaps the person under question for you is an unknown commodity, to you, your peers, and to the general public. Don’t just assume that means their opinions are not important. If you like a piece they’ve written, take a few moments to peruse more of their work. Share some of the “eyeball” love! You just might be the person whom your peers will trust when they are evaluating the same individual’s work in the near future.
What are the top minds in the space saying?
Hmmm, so you and your peers don’t know the person, they aren’t an established thought leader or information source, and you’ve read more of their work…but you still can’t determine the difference between fact or “quack”.
Compare notes. Do a quick search on the topic under question. See what others are saying. Is this a popular opinion or a unique one? Do you agree with popular opinion or not? Perhaps the masses are still singing the same old song while this one person truly gets it! Or perhaps the writing was hammered out while under a peyote-induced haze. This is where you need to really insert some of your own rationale into the process, as in…
What does my gut tell me?
That’s right. There is no perfect system, but at the end of the day, what do you really think? Did the writing move you to change your mind about something? Is that a sensible reaction or not? This isn’t saying to blindly accept something as fact, but quite the opposite. By this point, you’ve done enough consideration of whether they are credible or not. You’ve seen what peers, experts, and popular opinion think about them or the topic. Read, analyze, draw your own conclusions, and move on. Or maybe you can just post your thoughts to a blog, citizen journalism style!
Conclusion
Everyone is jumping on the citizen journalism bandwagon these days. That can be a great thing, but you want to be sure to use some calculated filtering of what you read out there. This isn’t just limited to blogs and social media; be critical of the established media as well.
What approach do you use with user-generated content? Do you tend to believe everything, nothing, or something in between? Do you have a better approach to the “stink test”? Fill me in!

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I wrote somewhere on my own blog that trust and credibility may be THE issues for everyone online over the next decade. The poor quality of “facts” is scary and now mainstream media is grabbing stories from incompetent bloggers.
Good stuff.
Thank you! That is exactly my point. I liken this latest trend to the malware situation over the past 10 years. When you have folks who are not fully savvy about what to click or read, there’s potential for others to take advantage. Or even just plain make claims that are completely unfounded, only to have those claims believed by the users/readers.
Now that mainstream media is jumping on the bandwagon, it is even more crucial to know who the sources are. As I mentioned in the post, you really can’t trust anyone online without some sort of “stink test”.
I really appreciate your comment and input. Please feel free to do so on any post.
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Hi Tommy
I’ve read your blog many times and recently reposted one of them on my site. I think you are totally right about credibility of content and interestingly a new creative endeavour I’m working on is all about the fact that people don’t ever seem to really question content online.
I’m seeing a major increase in people taking advantage in the UK of unsuspecting business who are genuinely trying to get in to the Social Media space and who are paying for it heavily (with more than just hard earned cash) and at some point, someone (I hope) will realise it’s a band wagon mentality.
There is a slow trickle of folks here who have either been charged for someone to set-up a Facebook page and a Twitter page, but the persons selling that service has failed to inform them of all the other stuff that’s involved – result? Applications that are not generating the interest people thought they would and quite a few people scratching their heads.
Cheers
Sheila
Hi Sheila,
Thanks so much for the kind words. Following on your comment, misleading direction can lead to bewilderment with the whole thing. In the end, it would cause them to reconsider participating at all, when they really need to just correct their approach to get it on track. It isn’t an overnight thing…social media/networking takes time. It’s not the same old “post it and they will come” mentality.
Tommy
Most important in this discussion I believe, is the point raised that the National Media are reading online content and using it as fact… There have been allegations of reporting to the masses NOT online without first vetting the sources. This isn’t journalism, its sloppy reporting, and to my mind, dangerous because its no better than common gossip.
As the saying goes, opinions are like, well, you know, because everyone’s got one. The vast majority of information online is pure opinion, which has ALWAYS been the biggest criticism of UGC. As the economy has faltered, real reporters and researchers from major news agencies have been laid off in favor of scouring for stories online. This has lead to hyperbole and viral reporting of “stories” that have been based in pure hearsay. Not the right way to move factual data around the planet. And not the right way to aspire to the higher aspirations of a technology which is changing every game in civilization…
Awesome post! You have a wonderful blog, absolutely the finest Ive read so far. I will be looking forward to your next entry. Thanks again.
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This is a really well thought out post. I certainly enjoyed reading it. Thanks!
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